Frequently Asked Questions

Cancellation / Skip policy

All appointments canceled 48 hrs PRIOR to their day/time will not be charged.

All appointments cancelled with less than 48 BUSINESS HOURS of their scheduled time will be considered a “Last Minute Cancellation” and charged 50% of the total cost of services. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule. In the event that Amie’s Quality Cleaning needs to cancel the cleaning due to circumstances beyond our control, we will provide the client with 1-2 alternative dates/times ASAP.

🚫 Repeated Cancellation Policy:

Any clients who exceed 4 cancelations within a 60 day period will be notified and automatically moved to monthly visits with the monthly quoted price.

🚫 Sickness/Covid Policy:

Any cancelations due to illness or Covid exposure will be considered exempt from charges and fee will be waived, unless recurring.

🚫 Skip Fee

We know life happens, and sometimes your service will need to be skipped. Whether your family is sick, loss of power, pre-planned family vacations OR circumstances beyond anyones control……we understand. However, if you are requesting us to skip please know we will make a price adjustment for your next cleaning.

If you are WEEKLY your next visit will increase by $10 If you are BI-WEEKLY your next visit will be increased by $15 If you are MONTHLY your next visit will increase by $25

Will I have the same cleaner?

We create our schedules based on route optimization to ensure our techs are using their fuel consumption conservatively. (The last thing we want is for a tech to have to drive from one side of town to the other in the same day)

With that said, occasionally we will send a different tech due to scheduling conflicts, or if your regular tech is unavailable, sick, etc. We also rotate our techs schedules to keep their schedule fresh, as well as a healthy upbeat work environment.

Amie’s Quality Cleaning does reserve the right to change cleaning techs last minute in order to ensure your home is not skipped, or rescheduled due to staff being ill, or no longer working here.

But rest assured, all our techs are trained the same way, so they know its important that you have a CONSISTENT cleaning regardless of the tech.

Who provides the cleaning supplies?

Amie’s Quality Cleaning provides all cleaning supplies unless the client requests something specific. In that case, the client assumes all risks with the use of said product.

We require ALL bathrooms to have a toilet brush for sanitation purposes.

Do you offer add on services?

Yes, we can offer vacuuming of couches (1 is included in service), dishes, ovens, refrigerator/freezer. There is an extra fee for these, and need to be arranged prior to the day of service.

Are you insured?

We are a fully bonded, licensed, and insured cleaning service. We carry insurance for our workers, and for the work that we do in your home/business. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know and we will make things right.

What about pets?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you’d like to handle your pet ahead of time to keep them safe and happy.

How often can I have my home cleaned?

We offer weekly, bi-weekly, monthly, bi-monthly, and one time service. Let’s meet and determine how often your home needs serviced.

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