Terms of Service

Your satisfaction is our top priority From the moment you sign up for service with Amie’s Quality Cleaning, we make sure you receive the best in-home care. We will go the extra mile to deliver the best house cleaning experience with a professional cleaning service.

In order to enhance your experience with Amie’s Quality Cleaning, please read the following information.

Entrance/Lock Out Policy

We require access to the client’s property on our scheduled appointment day/time. Information regarding entrance to the property (door code, key, garage code, etc) must be provided BEFORE service that day. If in the event, we are locked out of the property we will contact the client immediately and ask for an alternative entrance. If and alternate means of entry is cannot be provided we will bill 50% lock out fee. This is to compensate our staff for the loss of work leaving a gap in their schedule.

Supply Policy

We use our own vacuums and supplies. If you would like us to use your vacuum or supplies you assume all risks, and must sign a waiver that we are not responsible for any damages incurred. These must be discussed BEFORE service to ensure our staff have property safety procedures in place. We cannot wear shoe covers. If you have concerns about staff wearing shoes in the home, please provide Clorox wipes for the staff to use. We DO NOT use steam mops or electric mop or mop/vac combo.

Firearm/Weapons Policy

In the event that we are cleaning and come across a firearm or weapon, we will not clean that particular area nor will we move the firearm to clean as a safety precaution to our employees. Please put them away.

Payment Processing Policy

Payment is due the day of service. You must save your credit card on our platform to be billed day of service. One time and new clients will be billed BEFORE we arrive to ensure approval of cards.

Holiday Schedules Policy

We are closed for all services on major holidays including: Labor Day, Memorial Day, Fourth of July, Thanksgiving, Christmas Eve, Christmas Day, and New Years Day. These are subject to change, and clients will be notified.

Breakage/Damage Policy

Accidents happen. We are covered by insurance; however, these will be handled on a case by case basis. If there are sentimental or extra fragile pieces in the home, please notify us so we can avoid them. A note will be added to the job instructions to NOT clean or move the item.

Right to Terminate/Refuse Service at any time

Both client and Amie’s Quality Cleaning are at liberty to end services at any time. Amie’s Quality Cleaning reserves the right to end services at any time if they feel the client and AQC are no longer a good fit due to the following situations:
  • Home has become an unsanitary situation
  • Client has placed expectations which cannot be met within our company
  • Client is seeking services AQC is unable to provide
  • Cleaning technician feels unsafe on the property
  • Client continuously cancels creating inconsistency in scheduling
  • Drugs or other illegal substances are found on the property
  • Poaching our staff (attempting to hire our staff outside of AQC-Please refer to the unfair solicitation agreement)

WE DO NOT CLEAN

  • Bodily fluids, blood, urine, or feces (aside from the toilet) as we are not certified to clean these types of materials.
  • Insect infestations Washing walls or windows
  • Move or lift items weighing over 20 lbs.
  • Dishes ($25 per load)
  • Grout, Laundry ($15 per load), washing blinds (we dust) (Wet washing is $10 a window)
  • Ovens ($50)
  • Refrigerators (inside) ($40)
  • Changing sheets (one bed included) $10 per bed

Technicians

We create our schedules based on route optimization to ensure our techs are using their fuel consumption conservatively. (The last thing we want is for a tech to have to drive from one side of town to the other in the same day). With that said, occasionally we will send a different tech due to scheduling conflicts, or if your regular tech is unavailable, sick, etc. We also rotate our techs schedules to keep their schedule fresh, as well as a healthy upbeat work environment. Amie’s Quality Cleaning does reserve the right to change cleaning techs last minute in order to ensure your home is not skipped, or rescheduled due to staff being ill, or no longer working here. Rest assured, all our techs are trained the same way, so they know its important that you have a CONSISTENT cleaning regardless of the tech.

Reclean Policy

We have a 24hr turnaround policy. In the event any areas are not cleaned to your satisfaction on the day of cleaning, the client must contact the office within 24hrs of cleaning, and we will return to reclean the areas at no cost. We do NOT offer refunds.

Tipping

It is GREATLY appreciated by our staff. You can tip via cash, Zelle, Venmo, or advise the office in advance to charge the card.

Pet Policy

WE LOVE all fur babies, so please feel free to leave your people friendly pets in the house. If you know your pet will experience anxiety during cleaning (loud noises, vacuums, new smells, etc) please make the necessary arrangements to make sure they are comfortable. ALL aggressive animals are required to be kenneled, in a separate room (which will not be cleaned), or removed from the home. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made. You will also be billed 50% your agreed upon rate.

Insect/Rodent Policy

We reserve the right to refuse service if the home has visible infestation (pests, unknown powders or harmful pesticides) and may require professional pest control services. In such event Amie’s Quality Cleaning will consider this a cancellation and follow standard procedure of the cancellation policy (50% charge of services).

Change of Service

All included tasks are listed on our website, and have discussed during your consultation; however, sometimes changes need to be made. Please notify the office if any changes need to be made to your routine cleaning visits. Changes must be made within 24 hours of your scheduled visit, or they may not be able to be completed. All changes must be communicated with the office and not the cleaning staff. Clients and staff are not to exchange contact information. This includes schedule change, alterations, concerns, payments, etc.

Cancellation Policy

All appointments canceled 48 hrs PRIOR to their day/time will not be charged. All appointments cancelled with less than 48 BUSINESS hours of their scheduled time will be considered a “Last Minute Cancellation” and charged 50% of your fee. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule. In the event that Amie’s Quality Cleaning needs to cancel the cleaning, we will provide the client with 1-2 alternative dates/times ASAP. 🚫 Repeated Cancellation Policy: Any clients who exceed 4 cancelations within a 60 day period will be notified and automatically moved to monthly visits with the monthly quoted price. 🚫 Skip Fee: We know life happens, and sometimes your service will need to be skipped. Whether your family is sick, loss of power, pre-planned family vacations OR circumstances beyond anyone’s control, however, if you are requesting us to skip please know we will make a price adjustment for your next cleaning. If you are WEEKLY your next visit will increase by $10 If you are BI- WEEKLY your next visit will be increased by $15 If you are MONTHLY your next visit will increase by $25.

Day of Cleaning

Ensure the floors are free of clutter. This includes picking up blankets, toys, clothes, dog toys. Rooms with excessive items on the floor/counter will be skipped. The temperature in summer should remain between 72 and 74 degrees for health concerns. The temperature in winter should be no more than 72 degrees. We
can easily adjust upon exiting of the home. We will provide a reminder, but if it’s a continual issue we will discontinue service. We clean areas ONE time, and will not reclean due to traffic of people or pets.

Furniture Moving Policy

Our insurance policy does not cover moving heavy items. Although we will do our best to get under each piece of furniture, we cannot move heavy furniture. If you have large area rugs that you’d like cleaned under, please roll them up prior to your scheduled visit. It will be your responsibility to put them back in place once cleaned. Please make sure that all TV’s are secured to the wall or stands properly. We DO NOT wet clean electronic screens. Staff cannot climb on anything and/or use step ladders greater than two steps.

Other Contractors

For the safety of our team and to ensure the quality of our service, we require that no other service workers are in the home at the time cleaning. This includes, but not limited to, Maintenance, Painters, Movers, etc….). If there are service workers in the home, Amie’s Quality Cleaning will not be able to perform the cleaning and customer will be billed 50% of your rate.